RETURNS AND REFUNDS
To protect our new customer, loyal returned customers, and also a family business as ours, we've provided our returns and refunds policy below. Unfortunately, most eCommerce business are a target on return fraud and has caused retailers a staggering $351 billion in sales in 2017. Ultimately resulting in higher cost of product on to our customers
With this new return policy our customers will feel more comfortable in knowing they will only receive the best product when they placed an order with us.
All shipment will include a return shipping label for our customer's convenience.
If for reasons you are unhappy with your order because shipment received was tampered with, compromised or items were delivered damaged, Obregon Cattle Ranch will refund your money back. Simply use the return label and let us know immediately. We will make the necessary arrangements to have your packaged picked up.
It is helpful for our customers to send a photos of the product/shipment in question in order to help us identify and understand the situation at hand in order to achieve an appropriate & immediate resolution.
We asked that you leave all items in original container and box
Upon receiving the returned inventory, you will receive a full refund of your purchase. Please allow 9 to 15 business days for refunds transaction.
Note: All perishable should be removed from container and refrigerated or placed in freezer.
Obregon Cattle Ranch is not responsible for any spoiled meat if your shipment was left in original container after delivery
While most deliveries will arrive with your product remaining frozen, weather and unforeseen delivery delays may result in product becoming thawed while in transit. Product that arrives thawed but still cold can be re-frozen or used within 3-5days
Return Policy for Clothing, mugs, hats, phone cases and other non food products
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received to Printful.
For packages lost in transit, all claims must be submitted to Printful no later than 4 weeks after the estimated delivery date.
If you notice an issue on the products or anything else on the order, please submit a problem report to Printful.
The return address is set by default to the Printful facility. When Printful receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks. If Printful's facility isn't used as the return address, you would become liable for any returned shipments you receive.
Wrong Address - If customer provide an address that is considered insufficient by the courier, the shipment will be returned to a Prinful facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed - Shipments that go unclaimed are returned to Printful facility and you will be liable for the cost of a reshipment to yourself .
Printful does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
We do not refund orders for buyer’s remorse, face masks or offer size exchanges refund for fit/size issue.